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4 DAYS AND 3 NIGHTS - JALAPÃO
Important Information About the Jalapão Expedition
Start and End: The tours begin and end in the city of Palmas - TO.
Schedule: Departure from Palmas is between 6:30 AM and 7:20 AM, with the expected return around 6:00 PM on the last day of the expedition.
Accommodation Recommendation: For greater peace of mind, we recommend that travelers arrive in Palmas one day before the expedition starts and schedule their return one day after it ends, to avoid the risk of missing flights or buses.
Booking Confirmation: The package is secured upon payment of a deposit.
Luggage: Suitcases over 10 kg are not allowed.
Infrastructure: The local voltage is 220V
Ouvir
ROTEIRO
1º) Leaving Palmas between 06:30h and 07:30h (260 km on asphalt + 80 km off road)
Pedra Furada;
Lunch;
Lagoa do Japonês
(Feasible options: zip line and transparent boat ride);
Dinner and accommodation in the city of Ponte Alta.
2º) Check out of Ponte Alta around 8am (180km off-road)
Sussuapara Canyon;
Lunch;
Rio Novo Beach;
Tree of Wishes (Stop at Gastrobar Recanto das Dunas);
Serra Espírito Santo (view of the lower part);
Alligator Lagoon (contemplation);
Dunes;
Dinner and accommodation in the city of Mateiros
3º) Check out from Mateiros around 8am
(100km de off road)
Buritis Fervedouro (heart shape);
Ceiça Boiler;
Experience in the Quilombola community (History of the
Gold of Jalapão - Capim Dourado);
Lunch;
Formiga Waterfall;
Macaúbas Boiling Spring or Buritizinho Boiling Spring;
Dinner and accommodation in the city of São Félix.
(Optional: Trail/trekking to see the sunrise on
Jacurutu or Sereno hills)
4°) Check out from São Félix around 8am
(100 km of off road + 150 km Asphalt)
Bela vista spring;
Lunch;
Natural pool Poço encantado (If you choose rafting, you
can go to Cachoeira Araras instead of Poço encantado);
Cathedral mountain range (contemplation/photos);
Return Palmas
NOTE: The order of visits to the attractions during the tour may be changed at the guide's discretion. This decision is made based on factors such as fuel availability in certain regions, visitor flow, and the possibility of avoiding crowds and other unforeseen circumstances.
O QUE INCLUI
INFORMAÇÕES IMPORTANTES
CLAUSE 3 – CANCELLATION AND TERMINATION FEE
3.1. The CLIENT may request the cancellation of the tourism services at any time, in accordance with the refund conditions described below.
3.2. In case of contract termination by the CLIENT, a penalty of 20% (twenty percent) of the total contract value will be applied if the CLIENT is unable to participate in another tour organized by the COMPANY within 180 (one hundred and eighty) days or cannot be replaced by another person to take their place on the trip.
3.3. If rescheduling is not possible, the refund will be processed according to the following conditions:
- Up to 90 (ninety) days before the expedition: Refund of 80% (eighty percent) of the amount paid, except in exceptional situations such as serious illness or death, as stated in Clause 4.1.
- Between 89 (eighty-nine) and 40 (forty) days before the expedition: Refund of 40% (forty percent) of the amount paid.
- Between 39 (thirty-nine) and 8 (eight) days before the expedition: Refund of 20% (twenty percent) of the amount paid.
- Less than 7 (seven) days before departure: No refund will be issued.
CLAUSE 4 – EXCEPTIONS IN CASE OF SERIOUS ILLNESS OR DEATH
4.1. In case of serious illness or death of the CLIENT or an immediate family member (parents, children, or spouse), duly proven with a medical certificate or death certificate, the CLIENT may request:
I – A refund of the amount paid, minus an administrative fee of 5% (five percent) of the total contract value, if the request is made more than 30 (thirty) days before the scheduled start of the services. For cancellations requested less than 30 (thirty) days in advance, the fee will be 10% (ten percent); or
II – Rescheduling of the tourism services, without penalty, provided the request is made before the originally scheduled travel date.
4.2. The request for a refund or rescheduling must be made in writing, accompanied by the required documentation, within a maximum of 30 (thirty) days from the date of the event that justifies the request.
4.3. If the CLIENT chooses to reschedule, the credits may be used within 180 (one hundred and eighty) days from the cancellation date, as stated in Clause 5.2. After this period, the value will be considered expired, with no right to refund or future use.
4.4. Refunds will be processed within the timeframe set in Clause 6.
CLAUSE 5 – RESCHEDULING
5.1. Tourism services may be rescheduled once in case of contract termination by the CLIENT, with a penalty of 20% (twenty percent) of the total contract value, as described in Clause 4.1. The remaining amount will be converted into credit, which may be used for a new tour organized by the COMPANY within a maximum of 180 (one hundred and eighty) days from the cancellation date.
5.2. If rescheduling does not occur within the 180-day period, the credit will be forfeited, and the CLIENT will not be entitled to any refund or use of the previously paid amount.
5.3. In cases of force majeure on the part of the COMPANY that prevent the expedition from taking place on the scheduled date, the COMPANY commits to appointing an alternative tour operator to deliver the same services. If this is not possible, the CLIENT may choose a refund under the terms of Clause 4.
CLAUSE 6 – REFUND TIMELINE
6.1. The refund will be processed within up to 30 (thirty) calendar days from the date of cancellation or termination.
CLAUSE 7 – OBLIGATIONS OF THE PARTIES
7.1. CLIENT’s obligations:
- Make payments as agreed in this contract.
- Provide accurate information necessary for the provision of services.
- Attend the services on the scheduled dates and times.
7.2. COMPANY’s obligations:
- Provide the services as described in this contract.
- Offer clear information about the contracted services.
- Ensure the fulfillment of the contract, except in cases of force majeure.
CLAUSE 8 – LIABILITY
8.1. The COMPANY is not responsible for damages caused by third parties during the provision of services, except in cases of willful misconduct or negligence by the COMPANY.
8.2. The COMPANY agrees to deliver all services as agreed, except in cases of force majeure or unforeseeable circumstances.
CLAUSE 9 – FLIGHT DELAYS AND CANCELLATIONS
9.1. The COMPANY is not responsible for flight delays or cancellations during the expedition itinerary. In such cases, the CLIENT may request additional transfer services at the following rates:
- From R$500.00: Transfer from the airport to the city of [Ponte Alta do Tocantins or Pindorama].
- From R$2,000.00: Transfer to Mateiros or São Félix.
CLAUSE 10 – SAFETY AND CONDUCT OBLIGATION
10.1. It is the duty of the CLIENT and all passengers to follow the instructions of the COMPANY's guides. The COMPANY is not responsible for the loss, theft, or misplacement of personal belongings during the trip, except for luggage stored in the vehicle's luggage compartment during travel.
CLAUSE 11 – JURISDICTION
11.1. To resolve any disputes arising from this contract, the parties agree to the jurisdiction of the courts of [city], in the State of [state], waiving any other jurisdiction, however privileged it may be.
CLAUSE 12 – GENERAL PROVISIONS
12.1. The COMPANY is not responsible for any delays by the CLIENT. A tolerance of 15 (fifteen) minutes will be granted for departures. After this period, the CLIENT will be responsible for any travel costs needed to reach the next stop in the itinerary.
12.2. The CLIENT declares that they have read, understood, and accepted the terms and conditions established in this contract.
Note: All clauses and conditions described in this contract are based on current Brazilian consumer and civil law.
